Shipping Info
Our primary carrier is Fed Ex. Orders received by 12:00 P.M. Central Standard Time, will ship the next business day. Orders that are received after 12:00 P.M. Central Standard Time, will ship in 2 business days.

Note: At this time, we cannot ship to APO Boxes or international addresses.

Shipping Expenses
The cost of shipping your order will be calculated at checkout, and is based on the weight of the items ordered. Orders over $75 receive FREE FedEx Home Delivery shipping. Free shipping applies to the lower 48 states only.

Return Policy
At HerbTrader, we are dedicated to bringing you exceptional quality products and service. Our return goods policy is outlined below:

1. Within 60 days of invoice date, HerbTrader will accept the return of any product on the basis of quality issues or shipping mistakes.
2. Requests for product returns must be authorized in writing and receive approval from HerbTrader before replacement merchandise or credit memo will be issued.
3. In order to receive full credit, all returns must be in saleable condition and accompanied with a copy of the invoice.
4. All freight and handling charges on returned goods are the responsibility of the customer.

To make sure your returns are processed quickly and accurately, please contact us at 1-800-669-3275 for instructions before shipping returns.

Out of Stock Policy
You will be notified of any out of stock or discontinued items via e-mail, or on your packing slip or invoice. You may reorder out of stock items at a later date.

Security
HerbTrader uses Secure Socket Layer (SSL) technology to encrypt the information you send us when you place an order. Not only is it encrypted before it travels across the internet, it's also encrypted on our server, which is located behind a secure firewall. Also, once your order has been processed, we delete your credit card information as an added safety measure.

Information
We will not send unsolicited email. If you do get an unsolicited email from us, please contact us immediately at customerservice@herbtrader.com and we will look into it.

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